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Unruly Customers and Employee Turnover Intention

Prologue To advance help quality and consumer loyalty, most firms utilize the trademark ‘the client is consistently right’. The...

Sunday, May 24, 2020

Vietnam And Its Impact On Vietnam - 1231 Words

The country that I have chosen to do research in is Vietnam. Vietnam was considered one of the poorest countries until just recently it has been transformed in a lower middle-income country because of changing from a centrally planned economy into a more market-oriented economy through the use of the international trading system. The political and economic reform project is called Doi Moi and since Doi Moi has been initiated, Vietnam has grown at an annual average rate of 6.3% between the years 2007-2012 (WTO). The global financial crisis greatly affected Vietnam because it led to more tightly macroeconomic policies that were implemented in 2011. However, the official unemployment rate remains very low even though inflation dropped by 23%†¦show more content†¦When Vietnam entered into the World Trade Organization, the country experienced a huge increase in foreign direct investments. Ever since, Vietnam has remained a population place for foreign investors to look into. The Ministry of Industry and Trade plays a leading role in dealing with international trade issues for Vietnam. The information that Vietnam has provided the World Trade Organization has been very absent regarding Import Licensing. However, since joining the Association of Southeast Asian Nations, Vietnam has taken advantage and exported many of its competitive products such as agriculture, textiles, footwear and furniture. Vietnam trade policy developments have really gave Vietnam some flexibility and as a result V ietnam has used this to their advantage in reducing variation in domestic energy prices to protect some important industries. Vietnam has also levied a special consumption tax on certain goods such as cigarettes, alcoholic, and gambling services to prevent less consumption. Vietnam’s accession into the World Trade Organization equalized tax rates on imported and domestic produced alcoholic beverages. One interest fact that I found out is that trade taxes account for approximately one tenth of total tax revenue for the government (WTO). When speaking about non-tariff goods, Vietnam doesn’t allow for the import of goods that are consider harmful to human health and safety or national security. The Ministry of Industry and Trade is in

Wednesday, May 13, 2020

Chinua Achebe s Things Fall Apart - 1183 Words

Chinua Achebe, a Nigerian novelist, once said, â€Å"When suffering knocks at your door and you say there is no seat for him, he tells you not to worry because he has brought his own stool.† In his novel Things Fall Apart, Achebe depicts the impact of one story on the Igbo society, how stereotypes heavily influenced the perspective of the Europeans who came to exploit Africa, and how Africans struggled to get their voice heard. The novel is about a violent and independent man named Okonkwo, and how his religion, power, and identity was disrupted by the emergence of the Europeans that discarded the laws he followed. Achebe satisfies his purpose of giving Africans a voice in their story by contradicting commonly held stereotypes about Africa such as their animal-like behaviors, their lack of deep intellectual understandings, and their low-ranked position compared to others. He achieves his goals by setting his story in a realistic setting and lightning the rich culture and tradi tions of the Igbo people. In many people s eyes, Africa is a land of endless wars, sufferings, and people that are far from the standards of the Western civilization, but nothing beyond that. In reality, Africa is full of diverse and different aspects of life. Africa has its own unique culture that was not gained from the Europeans. Achebe says, â€Å"A sudden hush had fallen on the women, who had been talking†¦.Nwoye had heard that twins were put in earthenware pots and thrown away in the forest† (Achebe 61).Show MoreRelatedChinua Achebe s Things Fall Apart1719 Words   |  7 PagesThings fall apart is a classic novel written around the turn of the century, the novel focuses on the protagonist who we can also call a hero, Okonkwo. Okonkwo is a wealthy and respected leader within the Igbo tribe of Umuofia in eastern Nigeria. Strong individual with a passionate belief in all the values and traditions of his people. Chinua Achebe presents Okonkwo as a particular kind of tragic protagonist, a great man who carries the fate of his people. Okonkwo is a man who is inflexible andRead MoreChinua Achebe s Things Fall Apart1033 Words   |  5 PagesIntroduction Chinua Achebe is a famous Nigerian novelist in worldwide. Things fall apart is Chinua Achebe’s first novel published in 1958, the year after Ghana became the first African nation to gain independence. And this novel is one of the first African novels to gain worldwide recognition. (Phil Mongredien, 2010) This novel presents people a story of an African Igbo tribal hero, Okonkwo, from his growth to death. The fate of Okonkwo also indicates the fate of Africa caused by the colonizationRead MoreChinua Achebe s Things Fall Apart883 Words   |  4 Pagesdehumanize the native population and convince themselves that they are helping. Chinua Achebe’s book Things Fall Apart attempts to correct these misguided views of African societies by portraying a more complex culture that values peace, and the art of conversation. Achebe also tries to portray the idea that not all European people they come in contact with are aggressive, and misconstrued in their view of the African societ ies. Achebe tries to show us the value of his society through repeated views into conversationsRead MoreChinua Achebe s Things Fall Apart1410 Words   |  6 PagesTeddy Manfre Ms. Blass ENG 209-001 April 24, 2017 Things Fall Apart In 1958, Chinua Achebe a famous Nigerian author publishes one of his most famous novels Things Fall Apart. The novel takes place in a Nigerian village called Umuofia. During the time that this novel is published Nigeria is being criticized by the Europeans for being uncivilized. In response, Achebe uses his brilliance in this novel to express the valued history of his people to his audience. His focus in the novel is on the pre-colonizedRead MoreChinua Achebe s Things Fall Apart1015 Words   |  5 PagesIn his novel Things Fall Apart, author Chinua Achebe utilizes his distinctive writing style in order to accurately capture the culture and customs of the Igbo people despite writing his story in a foreign language. Five aspects of Achebe’s style that make his writing unique is the straightforward diction present in dialogue, the inclusion of native parables convey Igbo life authentically, the inclusion of native Igbo words and phrases, detailed descriptions of nature and the usage of figurative languageRead MoreChinua Achebe s Things Fall Apart1702 Words   |  7 PagesTitle: Things Fall Apart Biographical information about the author: Chinua Achebe was born in Nigeria in 1930. He had an early career as a radio host, and later became the Senior Research Fellow at the University of Nigeria. After moving to America, he became an English professor at the University of Massachusetts, Amherst. Achebe has won numerous awards for his poetry and fiction, including the Man Booker prize and Commonwealth Poetry Price. He currently teaches at Bard College. Author: Chinua AchebeRead MoreChinua Achebe s Things Fall Apart Essay1347 Words   |  6 PagesCulture is an Important Element of Society Chinua Achebe is the author of when Things Fall Apart while Joseph Conrad authored Heart of Darkness. Conrad and Achebe set their individual titles in Africa; Achebe is an African writer whereas Conrad is Polish-British. The authors draw strength from their backgrounds to validity the authenticity of their fictional novels. Conrad writes from his experiences in the British and French navies while Achebe uses his African heritage. The theme of culture isRead MoreChinua Achebe s Things Fall Apart1248 Words   |  5 PagesChris Lowndes Ms. Cook A.P.L.C. 21 October 2015 We Are Family: Hardships in One s Family in Things Fall Apart Specific attributes correlate with each other to help create or not create the ideal strong family. However, through those attributes arise conflicts and major disputes. This issue of trying to achieve and create a strong family is of immense importance in one’s life, especially in Chinua Achebe’s, Things Fall Apart, a milestone in African literature. For instance, the father leaves his legacyRead MoreChinua Achebe s Things Fall Apart Essay1682 Words   |  7 Pagescertain degree of the priest class, libation, holidays, creation stories, divine systems of punishments and rewards. In the novel, Things Fall Apart, written by Chinua Achebe, is a story of tragic fall of a protagonist and the Igbo culture. Achebe demonstrates different examples and situations of where an African culture, in the instances of tribal religions, did certain things because of their tradition is and the way they developed into. African cultures pondered life mysteries and articulated theirRead Mo reChinua Achebe s Things Fall Apart1314 Words   |  6 PagesChinua Achebe masterpiece â€Å"Things Fall Apart† (1959) is the classic story of Okonkwo, a young man who strives to be revered by his village and family but because of his own internal character flaws meets his own demise. In the Igbo culture, family traditions are an important narrative throughout the novel. Okonkwo, the protagonist character of this story, begins with many attributes of what would be concluded as a hero with his cultural society. He is hard working, a material provider, feared and

Wednesday, May 6, 2020

Memo Short Report Free Essays

The recent conflict in FinanceGates Project was definitely harmful to the overall success of the project and the spirit of cooperation InternetGates Company tries to promote among its employees. From my viewpoint as that of a third party, I see the issue as a communication problem created by barriers that often stand between employees from different backgrounds. The solution can action directed at improving communication skills of our employees in various departments. We will write a custom essay sample on Memo Short Report or any similar topic only for you Order Now Frank Brown, Marketing Manager for FinanceGates, as it turned out, had long been confident that the course taken by the project is completely wrong and doomed to fail. His impression of the ideas put forward by the Project Manager, Brian Graham, had long been negative, as he believed them to be both ineffective and unrealistic. However, for lack of communication skills expressed in shyness and fear to lose rapport with the boss, Frank was reluctant to share this with him. In this conversation, however, he simply exploded, telling Brian Graham all the negatives he had in mind. I personally witnessed this conversation and can reproduce it fairly precisely as it was etched upon my memory. Frank began by reporting about his findings during the preparation of the marketing plan. As he was sharing his insights, Brian once again expressed his dissatisfaction over delays in Frank’s work. He stated: â€Å"Once again, you are not able to meet the deadline for your marketing plan. I just remind you that our company places special emphasis on meeting deadlines, as I have already told you more than once†. Frank seemed very frustrated by this remark and began to justify himself by saying that facts that would support the current direction of business are very hard to find. In essence, what he has produced so far was a brief study of the market that showed limited opportunities for the kind of product the company expected to sell – and therefore turning it into a plan will be difficult, not impossible. In his speech, Frank complained about the boss â€Å"limiting his initiative† and lacking â€Å"flexibility†. The boss was listening to Frank’s tirade silently, showing signs of anger with his facial expression. However, he did not interrupt Frank who seemed really carried away with his emotions. When Frank seemed done with his speech, Brian said: ‘Okay, I have listened to you, and now you will listen to me. You have to be ready with your plan in three days. If you have nothing to show on Friday at noon, we will have to talk about your prospects in this company. Because one thing I want everybody to follow is take a positive attitude toward work and strive to complete every assignment with maximum quality. You do not seem to have it, but maybe I am wrong.† Both parties in the conversation obviously had their â€Å"skeletons† in the cupboards and reasons why they wanted to conceal part of the information. I know, for example, that Franks is driven by the perceived lack of rewards in this position. He confided in me at one point that in our organization he feels underpaid and misses the trappings of a managerial position, as in the previous job he was head of a marketing department. His past record also involved numerous conflicts with superiors as he sought to defy their authority; this was the way he learned to interact with superiors and it is not easy to abandon. His habits include arguing with the boss, not being cooperative. In turn, Frank expects all superiors to hostile and critical toward him. His barrier to communication can be described as â€Å"stereotyping† that â€Å"causes us to typify a person, a group, an event, or a thing on oversimplified conceptions, beliefs, and opinions† (Erven, n.d., p. 3). Frank stereotypes all superiors as people with enormous amount of power they use to oppress subordinates. His stereotypical, habitual strategy is to offer resistance. Brian’s problem is most probably lack of understanding for human nature. Poor listening skills contribute to communication barriers. In previous conversations, he could have noticed Frank’s unwillingness to support his ideas, but never paid attention. It seems to me frequently that he places too much emphasis on authority and too little on persuasion. In this case, his mistake was forcing an employee to do something in a rude manner, without asking for cooperation and testing willingness to help. To remedy the situation, both Brian and Frank require counselling that will help them change their communicative styles. Instead of showing quick aggression, they should both opt for communication patterns that will provide the room for the other person’s self-esteem instead of being confrontational. Brian, for instance, can change his attitude to subordinates to a more positive one, beginning to see them as people who are inherently good and are trying to accomplish their tasks effectively instead of accusing them of being lazy or inadequate.   For Frank, it can be recommended that he, too, stop seeing the boss as an enemy and rather as one who can provide assistance to him. I also propose that InternetGates organize a training for project managers and, if possible, their teams focusing on communication. The topics could include communication styles, communicative strategies, barriers to effective communication, and how to overcome them. Learning more about differences in cross-cultural communication will also be relevant to our employees since we are an international company. Trainings would provide managers with a background in communication that would help them resolve day-to-day conflicts that arise out of misunderstandings. Sincerely, Peter Black References Erven, B. Overcoming Barriers to Communication. Retrieved August 9, 2006, from http://aede.osu.edu/people/erven.1/HRM/communication.pdf Hampton, J. (2006, May 8). Barriers to Communication. Retrieved August 9, 2006, from http://www.community4me.com/barriers.html How to cite Memo Short Report, Essay examples

Monday, May 4, 2020

Impact on Human Resource Management †Free Samples to Students

Question: Discuss about the Impact on Human Resource Management. Answer: Introduction: In the modern era businesses have started to focus on their marketing activities, and in order to carry out overall marketing activities, different experts are hired for conducting the overall activities in the proper manner(Armstrong Taylor 2014). Human department of every organization focuses on hiring the most talented employees that possess right skill and knowledge for conducting the business operations in an effective manner. Further, sometimes there is the possibility that highly qualified people are not hired within the workplace, and it directly depends on the nature of the business or the job role that is being offered to the individuals. Hiring unqualified people is sometimes considered to be beneficial for the business as they are less costly for the business regarding salary(Cristiani Peir 2015). Further, companies focus on providing them training as the unqualified professionals are considered to be more affordable for the organization in every possible. But it is quite difficult to understand the concept why businesses are hiring less qualified staff members who are unable to carry out the job responsibilities properly. Moreover, in the comparison between high and low qualified workforce, it has been identified that highly qualified individuals are efficient enough in conducting business operations and this becomes one of the main reason behind business success(Nieves Quintana 2016). Sometimes hiring less qualified individuals hampers the productivity of the organization and this has adverse impact on the business. Aims and objectives The main objective of the present study will be to assess why companies prefer to hire less qualified or unqualified professionals mostly in the of field of marketing and what are the effective ways to avoid it. Some specific objectives will be framed which are as follows: To identify the valid reasons due to which companies are hiring less qualified individuals or candidates and rejecting the individuals that are fit for the position To assess the impact of hiring less qualified people at the expense of those who ought not to be rejected in the company To recommend the effective measures that companies can take so that they can ensure that qualified people are hired by not rejecting candidate who should not be rejected. Why do companies hire less qualified individuals at the expense of candidates who should not be rejected? What is the impact of hiring less qualified people at the expense of job applicants who are fit for the job? What strategies can be undertaken by the companies to ensure that they are hiring qualified people by ensuring that highly qualified professional are rejected? Research approach and method It is regarded as the plan and procedure through which entire research can be carried out in the proper manner. Further, it leads to in-depth analysis, and in turn, all the objectives linked with the study can be accomplished easily and in the proper manner(Flick 2015). Two types of approaches are present that are undertaken in the research, and they are inductive and deductive. In the inductive approach the results move from specific to general, and in the deductive approach, it is vice versa. In the present study deductive approach will be employed where entire research will be carried out in generalized form so as to understand about the concept of hiring unqualified people within the workplace rather than qualified one. The research will not be restricted to any company, and this is the main reason due to which deductive approach will be selected rather than inductive one(Mackey Gass 2015). For conducting the present study, HRM department of various Australian companies will be undertaken involving marketing manager, staff, HRM academics, etc. The target population will be 20 HRM and marketing heads, 20 HRM academics and 80 marketing staff. The total sample size will be 120 respondents that are adequate enough in order to attain the objectives of the research. Information will be obtained from all these respondents in order to accomplish the key objectives associated with the study. Further, both stratified and random sampling technique will be undertaken in the research as they will be useful in the research(Panneerselvam 2014). Through stratified technique, it will become possible for the researcher to classify the respondents into marketing, management, and academic staff. Apart from this, respondents will be selected randomly 30% respondents so that they will appear in the final sample. Final sample will involve 6 HR and marketing managers, 6 academics and 18 market ing staff. Research type (qualitative/quantitative) Qualitative research is carried out on the non numeric basis where statistical figures are not at all present to carry out the research. On the other hand in quantitative research is carried out with the help of statistical data through which the entire research can be carried out properly(Roberts 2013). The present study will be qualitative and quantitative where the role of statistical information is quite limited, and for data analysis, thematic analysis and statistical tools will be undertaken where results will be shown with the help of themes and other statistics tools. Statistical tools will also be undertaken in the present where descriptive analysis will be carried out. The qualitative research focuses on the variety of method with the motive to develop deep understanding of how people perceive social reality and in consequences. On the other hand, quantitative research focuses on establishing the general law of behavior and the phenomenon across different settings. The pres ent study will be carried out from with the help of both qualitative and quantitative method where both numeric and non numeric information will be utilized for conducting the research in proper manner. It reflects the range of tools and techniques on the basis of which entire research is being carried out in an effective manner. Selection of right research tool is significant in every research and in turn, allows gaining expected findings(Salaberry Comajoan 2013). In the present study, different tools will be undertaken for conducting the entire research. Microsoft tools will be employed where analysis will be done with the help of excel and word. Excel as one of the tool will be adopted for preparing charts and another form of diagrams along with conducting descriptive analysis that are most relevant for the research. Apart from this, Gantt chart will be framed on the basis of which entire study will be carried out in proper sequence that is significant for the research(Taylor, Bogdan DeVault 2015). Apart from this, data will be collected with the help of questionnaire where different questions will be framed keeping in view the objectives of the study. It will allow in answerin g all the research questions. Moreover, for analysis purpose, qualitative tools will be undertaken where themes will be formed for the analysis purpose. No advanced software and tools will be undertaken in the present research as it does not match with the requirement of the study. So, in this way, these are some of the tools through which study will be conducted. Proposed method of analysis Data analysis is one of the most significant parts in the study where data is analyzed through suitable technique in order to gain expected findings(Silverman 2016). Further, two techniques of data analysis are present that involves qualitative and quantitative. In the present study data will be analyzed with the help of qualitative and quantitative technique where themes will be formed along with the statistical analysis on the basis of response obtained from the respondents. The statistical technique will include some form of tests such as descriptive analysis that involves mean, mode, median etc. Moreover, charts, bar graph and other form of charts will be adopted for representing the information and this will be beneficial for the entire study(Tarone, Gass Cohen 2013). This method of analysis will allow readers of the study to understand about the results and will also allow in accomplishing the main goals associated with the study. The main reason behind undertaking qualitative approach to data analysis is that For the present it will be expected that businesses are focusing on hiring the less qualified workforce for conducting its overall operations but it is required for them to focus more on hiring the qualified professionals in the field of marketing and another form of areas that are crucial for the business. Through this it will become possible for the companies in the Australian market to operate efficiently in the market and this can act as the development tool for them in every possible manner. Apart from this, it will be expected that human error is also present where HR professionals are not able to identify the right talent that can surely support business in gaining the competitive edge. Moreover, the researcher also expects in understanding about the marketing related strategic needs of the businesses, and it is possible that concept of attribution of error can influence judgment and this can enable businesses to recruit the best marketer that can allow organizations to promote their products in effective manner. So, these will be the expected findings in case of present research. Apart from this, researcher will provide recommendations to various Australian companies so that they may not do mistake of hiring unqualified professionals within the workplace as it directly hampers productivity of the business. References Armstrong, M Taylor, S 2014, Armstrong's handbook of human resource management practice, Kogan Page Publishers, London. Cristiani, A Peir, JM 2015, ' Human resource function strategic role and trade unions: exploring their impact on human resource management practices in Uruguayan firms. ', The International Journal of Human Resource Management, pp. 381-400. Flick, U 2015, Introducing research methodology: A beginner's guide to doing a research project., Sage, United Kingdom. Klikauer, T 2014, 'Human resource management and Kohlbergs scale of moral development. ', Philosophy of Management, pp. 73-95. Mackey, A Gass, S 2015, Second language research: Methodology and design, Routledge, Abingdon. Nieves, J Quintana, A 2016, 'Human resource practices and innovation in the hotel industry: The mediating role of human capital', Tourism and Hospitality Research. Panneerselvam, R 2014, Research methodology, PHI Learning Pvt. Ltd, Delhi. Roberts, T 2013, ' Understanding the research methodology of interpretative phenomenological analysis', British Journal of Midwifery, vol 21, no. 3. Salaberry, MR Comajoan, L 2013, Research design and methodology in studies on L2 tense and aspect (Vol. 2)., Walter de Gruyter, Berlin. Silverman, D 2016, Qualitative research, Sage, United Kingdom. Tarone, EE, Gass, SM Cohen, AD 2013, Research methodology in second-language acquisition, Routledge, Abingdon. Taylor, SJ, Bogdan, R DeVault, M 2015, Introduction to qualitative research methods: A guidebook and resource, John Wiley Sons., New Jersey.